Send us the listing link

Email us at [email protected]. We reply in English within 2 Japanese business days.

Email us

We work by email, so everything is in writing and you can take your time. We don't take bookings by phone.

If you haven't heard from us within 3 business days, please check your spam folder, or write again.

What to include

The more you tell us, the faster we can quote:

1. The link to the car's listing (any Japanese dealer website or marketplace)
2. Which service: On-Site Vehicle Viewing, Remote Check, or "not sure"
3. Your country
4. What worries you about the car, and up to five questions for the dealer
5. When you need the report by
6. If you're a business: your company name, and roughly how many cars a month you might send us

What happens next

1. We reply with the price, any travel cost and the earliest date we can go.
2. For a viewing, we contact the dealer to confirm the car is still for sale and that they're happy for us to visit.
3. We send you a link to a secure Stripe payment page. You enter your card details there, and we place a hold. Nothing is charged yet.
4. We take the payment after the visit — or, for a Remote Check, when we send the report.

If the car is sold, or the dealer says no, before we set off, we release the hold and you pay nothing.

Before you write

• We only look at cars. We can't take on requests to check on a person or a company — for example, whether a business really exists at an address, whether it's still trading, or whether someone can be trusted.
• We never handle money for the car. We'll never ask you to pay a deposit or the price of a car through us. If someone claiming to be from Ninja Desk Japan asks you for money for a car, don't pay, and tell us.
• Please don't email us your card details. We'll never ask for them. You enter them yourself, on Stripe's secure page.
• We're in Japan (Japan Standard Time, UTC+9).

Importers and brokers: see For importers and brokers.